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Special Event Periods apply to selected dates when major concerts, sporting events or other high-demand events are taking place in Auckland.

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1. Special Event Rate
   The rate and package displayed at the time of booking apply only to the dates, room type and number of guests confirmed. Standard rates, corporate rates, group rates, promotional offers, discount codes, loyalty discounts and other special offers do not apply unless expressly stated.

2. Priority of these terms
   These Special Event Period Terms replace any other rate, payment, amendment or cancellation conditions that may normally apply. If there is any inconsistency, these terms take priority. The Surrey Hotel’s standard house rules and guest policies continue to apply.

3. Minimum stay
   A minimum stay may apply. Guests who shorten their stay after booking will remain responsible for the full value of the original reservation.

4. Payment
   Full payment is required at the time of booking. The booking is not confirmed until payment has been successfully processed.

5. Cancellations and no-shows
   Special Event bookings are non-refundable. No refund or credit will be provided for cancellations, no-shows, late arrivals, early departures or unused nights, except where required by New Zealand law.

6. Changes to a booking
   Changes are subject to availability and approval by The Surrey Hotel. Any approved change may result in a rate difference. Reducing the number of nights or rooms booked will not result in a refund.

7. Event cancellation or postponement
   The accommodation booking is separate from the event. If the event is cancelled, postponed, relocated or its schedule changes, the hotel reservation and these cancellation terms will continue to apply. Where possible, The Surrey Hotel may offer a date change at its discretion, subject to availability and any applicable rate difference.

8. Room occupancy
   Maximum room occupancy limits apply. All guests must be included in the reservation, and additional-person charges may apply. The booking cannot be resold or transferred without the hotel’s prior written approval.

9. Security and incidentals
   A valid credit card and identification must be presented at check-in. A bond or pre-authorisation may be required to cover incidentals, damage, smoking, additional cleaning or breaches of hotel policy.

10. Parking and event transport
    Parking is limited and is not guaranteed unless specifically included in the confirmed package. Guests are responsible for arranging their own transport to and from the event.

11. Travel insurance
    Guests are strongly encouraged to obtain appropriate travel insurance covering event cancellation, illness, transport disruption and other unforeseen circumstances.

12. Consumer rights
    Nothing in these terms limits any rights or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.

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FORCE MAJEURE

The Surrey Hotel Auckland will not be in breach of this agreement and/or is in any way liable, if it is prevented from being able to meet its obligations due to the an event of force majeure such as but not limited to Act of God, war, riot, strike, pandemic, natural disaster such as earthquake, flood, storm and all other events not reasonably within the control of the hotel.